cv/resume

Profile
Successful, results-oriented IT Professional with a wealth of technical expertise gained through working in IT in both the education and private sectors.  Possesses extensive experience of providing IT solutions and support to both remote and on-site customers.  Proven ability to deliver success.

Experience is further enhanced by exceptional communication skills at both technical and non-technical levels and a dynamic self-starter approach.

Technical Summary
Routing protocols including OSPF, EIGRP, RIP, BGP, IS-IS.  Understanding of core principles of MPLS including MPLS VPNS.  Experience of site-to-site and remote-access VPNs (IPSec and SSL).  Solid understanding of IP, as well as application layer protocols including SMTP, SNMP, DNS, FTP, DHCP, NTP, HTTP.  Experience with Cisco products including 2900/3500/4500/6500 switches, ISR routers, PIX/ASA, VPN Concentrator 3000, MARS.  Understanding of QoS at L2/L3.  Experience of LAN technologies including STP, VLAN management, HSRP/VRRP/GLBP, 802.1x, VTP.

Experience of Windows Systems from 95/NT through 2003 to a solid standard, some exposure to 2008.  Includes Active Directory planning and rollout, desktop deployment.  Good experience of Exchange 2000/2003 and SQL Server 7/2000.

Technical Training
Cisco Certified Network Professional (CCNP)
Cisco Certified Network Associate – Security (CCNA Security)
Cisco Certified Network Associate – Voice (CCNA Voice)
Microsoft MCP – Windows XP, Windows Server 2003, Active Directory
Cisco ASA training – June 2008

Key Achievements
Kent County Council – EIS
• Designed and implemented new Cisco based LAN infrastructure for EIS.
• Developed and introduced new “Network Services” service for schools designed around best practices.
• Drove introduction of IronPort mail relays.  Mail reliability and visibility issues eliminated.
• Key player in transfer to new appliance-based DNS system resulting in greater flexibility and management of DNS services.
• Built highly-effective service desk team.

King Ethelbert School
• Transformed ageing systems into a modern, highly-utilised, highly-available infrastructure.
• Exceptionally increased use of IT throughout all areas of organisation leading to greatly increased efficiency.

Tempest Technology Ltd
• Secured, rebuilt and re-organised entire IT infrastructure resulting in a secure, efficient system.

Employment
EIS / Kent County Council, Maidstone, Kent.
September 1st 2009 – Present
Position: Network Engineer
• Support for escalated technical issues for Kent Public Service Network (KPSN) Schools Broadband.
• Network design and implementation engineer for Network Services  function.
• Working with Cisco products, including 2900/3500 switches, ISR routers, 6500, PIX/ASA, Concentrator 3000.
• Project engineer working on Schools Broadband implementation and central services offered to schools.
• Define security and acceptable use policy for schools connecting to Schools Broadband.
• Use of network management tools, e.g. SolarWinds Orion.

EIS / Kent County Council, Maidstone, Kent.
January 16th 2006 – 31st August 2009
Position: Schools Broadband Desk Manager
• 1st/2nd/3rd line support for Kent schools’ broadband private WAN.
• Management of Cisco IronPort mail relay, DNS, web filtering, network management systems.
• Line manager to two service desk analysts.
• Part of strategy team – project procurement/implementation work, experience of ITIL practices.

King Ethelbert School, Birchington, Kent.
August 12th 2002 – January 13th 2006
Position: Network Manager
• Responsible for hardware/software support of all IT within school, including network infrastructure, servers, desktops, printers, projectors, whiteboards etc, as well as telephone system.
• Training for staff and pupils.
• Line-manager to ICT Technician staff.
• Budget holder for all IT spending.

Tempest Technology Ltd, Margate, Kent.
April 4th 2001 – August 7th 2002
Position: Network Administrator / Systems Developer
• Employed as a VB6 & SQL developer.
• Combined development role with Network Administration to fill a vacant position.

Thanet College, Broadstairs, Kent.
January 17th 2000 – March 31st 2001
Position: IT Technician
• Part of a team of technicians providing support for the campus network.

Education & Training
Service Desk Manager training – July 2008

Chatham House Grammar School, Ramsgate (1992-1999)
• GCSEs : 9 passes at A – C grade
• ‘A’-Levels : Computer Science (B); Bus. Studies (B); Geography (C); General Studies (C)